jp9p is committed to protecting the privacy and personal data of every member on our platform. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the rights you hold over your own data as a jp9p member in Malaysia.
Privacy Principles at a Glance
These cards summarise our core commitments to your data privacy. Full details are set out in the sections below.
All personal data transmitted to and stored on jp9p's systems is protected by 256-bit SSL encryption and access-controlled storage. We apply industry-standard security at every layer.
jp9p does not sell, rent, or trade your personal data to unaffiliated third parties for marketing purposes. Your information belongs to you — we use it only to operate and improve our services.
You have the right to access, correct, and in certain circumstances request deletion of your personal data. Manage your data preferences at any time through your Account Settings or by contacting support.
We collect only the data necessary to operate your account, process payments in MYR, comply with KYC and AML regulations, and deliver our gaming services. No unnecessary data is collected.
jp9p uses cookies and similar tracking technologies strictly to improve platform functionality, remember your preferences, and conduct anonymous analytics. You can manage cookie preferences through your browser settings.
jp9p processes personal data in compliance with applicable data protection laws and anti-money-laundering (AML) regulations. KYC data is retained only for as long as required by law or our operating licence conditions.
This Privacy Policy (the "Policy") is issued by jp9p (hereinafter "jp9p", "we", "us", or "our") and governs the collection, processing, storage, and disclosure of personal data relating to individuals who access or use the jp9p online gaming platform at https://jp9p.cam (the "Platform"), including all associated mobile and web applications.
jp9p is committed to handling your personal data with the highest standards of transparency, integrity, and security. This Policy is designed to inform you — our Member — of exactly what personal information we hold about you, why we hold it, how we use it, and what choices and rights you have in relation to it.
This Policy applies to all current and prospective Members of jp9p, including visitors who browse the Platform without registering an account. It should be read in conjunction with our Terms & Conditions, which together form the complete agreement between you and jp9p.
By accessing the Platform or registering an account, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein. If you do not agree with any part of this Policy, you must discontinue use of the Platform.
For the purposes of this Privacy Policy, the following terms carry the meanings assigned below:
| Term | Meaning |
|---|---|
| "Personal Data" | Any information relating to an identified or identifiable natural person, including name, identification number, contact details, financial information, and online identifiers. |
| "Processing" | Any operation performed on Personal Data, including collection, recording, storage, retrieval, use, disclosure, or deletion. |
| "Data Controller" | jp9p, which determines the purposes and means of Processing Personal Data collected through the Platform. |
| "Data Processor" | A third party that processes Personal Data on behalf of jp9p, subject to a binding data processing agreement. |
| "Member" / "User" | Any registered account holder on the jp9p Platform. |
| "KYC Data" | Identity and address verification documents submitted by a Member in fulfillment of Know Your Customer requirements, including MyKad, passport, driver's licence, and proof of address. |
| "Cookies" | Small text files stored on a user's device by a web browser at the instruction of the Platform, used to retain session information and preferences. |
| "MYR" | Malaysian Ringgit, the primary currency of transactions on the jp9p Platform. |
jp9p collects only the personal data that is necessary for the stated purposes outlined in this Policy. The categories of personal data we collect are described below:
jp9p collects personal data through the following channels:
jp9p processes your personal data only where a lawful basis for doing so exists. The applicable legal bases are:
| Legal Basis | Applicable Processing Activities |
|---|---|
| Contractual Necessity | Processing required to create your account, process deposits and withdrawals in MYR, operate your gaming account, and fulfil our obligations under the Terms & Conditions. |
| Legal Obligation | KYC identity verification, AML transaction monitoring, age verification (21+), and regulatory reporting requirements. |
| Legitimate Interests | Fraud prevention, security monitoring, platform analytics, system improvement, and responsible gambling risk assessments. |
| Consent | Marketing communications (where you have opted in), non-essential cookies, and data processing beyond the scope of the above bases where we have obtained your explicit consent. |
jp9p uses the personal data it collects for the following purposes:
jp9p does not sell your personal data. We share your data only in the limited circumstances described below, and only to the minimum extent necessary for the stated purpose:
All third-party Data Processors engaged by jp9p are contractually obligated to process personal data only for the specified purpose, to maintain appropriate security standards, and not to disclose data to unauthorised parties.
jp9p retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. The following retention standards apply:
| Data Category | Retention Period |
|---|---|
| Account Registration Data | Duration of account, plus 5 years following account closure. |
| KYC Identity Documents | Duration of account, plus 5 years following closure (AML regulatory requirement). |
| Transaction Records | 7 years from the date of transaction (financial records compliance). |
| Customer Support Records | 3 years from last interaction. |
| Technical & Usage Logs | 13 months from collection, unless required longer for security investigations. |
| Marketing Preferences | Until consent is withdrawn, plus 1 year thereafter. |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with an identifiable individual. Where anonymisation is not technically feasible, data is archived with restricted access pending secure deletion.
jp9p uses cookies and similar tracking technologies on the Platform to enhance functionality, remember your preferences, and gather anonymous usage analytics. The types of cookies we use are as follows:
You can control and manage cookies through your browser settings. Most browsers allow you to block or delete cookies. Please note that disabling certain cookies may impact the functionality of the jp9p Platform, including your ability to log in and play games. jp9p does not use third-party advertising or retargeting cookies.
jp9p's primary data processing infrastructure is located within secure data centres. Certain service providers engaged by jp9p — including cloud hosting partners, KYC verification services, and game providers — may process personal data in jurisdictions outside Malaysia.
Where personal data is transferred internationally, jp9p ensures that appropriate safeguards are in place to maintain a level of data protection equivalent to that afforded within Malaysia. These safeguards include:
If you wish to obtain further information about the specific international transfer mechanisms applicable to your personal data, please contact our Data Protection team using the contact details set out in Section 15 of this Policy.
As a jp9p Member, you hold the following rights in relation to your personal data. These rights may be exercised by contacting jp9p's support team as described in Section 15:
You may request a copy of all personal data we hold about you, along with information about how it is used and with whom it is shared.
You may request correction of any inaccurate or incomplete personal data held about you. Some corrections may require supporting documentation.
You may request deletion of your personal data where it is no longer necessary, subject to legal retention obligations and active account requirements.
You may request that we restrict Processing of your personal data in certain circumstances, such as while a dispute or accuracy challenge is pending.
Where Processing is based on consent or contract, you may request a structured, machine-readable copy of your personal data to transfer to another provider.
You may object to Processing carried out on the basis of legitimate interests, including profiling. You may also withdraw consent for marketing communications at any time.
jp9p will respond to verified data rights requests within 30 calendar days of receipt. Where a request is complex or voluminous, we may extend this period by a further 60 days, subject to notifying you of the extension and its reasons.
The jp9p Platform is strictly restricted to persons aged 21 years and above. jp9p does not knowingly collect personal data from individuals under the age of 21. Age verification is conducted as part of the account registration and KYC process.
If jp9p becomes aware that personal data has been collected from a person under the age of 21, the associated account will be immediately suspended, all balances will be handled in accordance with our Terms & Conditions, and the relevant personal data will be securely deleted without undue delay.
If you are a parent or guardian and believe that a minor has registered an account on jp9p without your knowledge, please contact our support team immediately using the contact details in Section 15.
jp9p implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
Notwithstanding these measures, no data transmission over the internet can be guaranteed to be completely secure. You play an important role in keeping your account safe: use a strong, unique password, enable 2FA on your jp9p account, and never share your login credentials with any third party. jp9p staff will never ask for your password.
jp9p reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, we will:
Your continued use of the jp9p Platform following the effective date of any updated Policy constitutes your acceptance of the amended terms. We recommend that you review this Policy periodically to remain informed of how we handle your personal data.
If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by jp9p, please contact us using the following details:
Live Support
24/7 via Live Chat & Telegram
Accessible from the Platform support widget
Response Timeframe
Data rights requests are acknowledged within 72 hours and fully resolved within 30 calendar days. General privacy enquiries are typically handled within 3 business days.
Have a Privacy Question?
Our support team is available 24/7 to assist with data access requests, account privacy settings, or any questions about how jp9p handles your personal information.
For players aged 21 and above only. jp9p promotes responsible gambling. Visit our Responsible Gambling page for player protection tools and support resources.